Visiting the lab, answered.
Everything to know before, during, and after your test-center visit. Can’t find it here? A Care Advisor is one call away.
Your lab visit in four steps
Print it from your secure account, or call us and we'll fax it to the lab for you.
›Visit the test center you selected whenever it suits you. Most visits take 15–30 minutes.
›Say you're there for diagnostic lab work. Don't show your insurance card.
›Blood and/or urine depending on your tests, then you're done.
How do I find my lab?
We partner exclusively with Quest Diagnostics and Labcorp. Choose whichever location is most convenient (there are 4,500+ testing centers nationwide) or use our Find a Test Center tool to see the closest ones.
Do I need an appointment?
No appointment needed. Walk in whenever it suits you. Visits usually take 15–30 minutes. Afternoons tend to be quieter, and it's best to arrive at least 30 minutes before the lab closes.
What should I bring?
Your lab order: print it from your secure online account, or call us and we'll fax it to the lab for you. Bring a photo ID, and keep our number handy: (866) 873-0879.
Do I need to fast? Should I drink water?
None of our STD tests require fasting (some wellness panels do; check your test's page). Drink plenty of water and eat if you're hungry: staying well hydrated makes your blood draw easier and helps if a urine sample is needed.
Can I switch from one lab company to another?
Yes. Just call us at (866) 873-0879 and we'll help you move your order.
What do I say at the reception desk?
Sign in and say you're there for diagnostic testing / lab work. You never need to explain which tests you're taking. Many labs keep two sign-in sheets: one for drug testing and one for everything else.
What information will they confirm?
Your name and birth date. Make sure they match exactly what you gave us when you ordered. Mismatched information can delay your results.
Will I pay anything at the lab?
Only if you live in New York, New Jersey, or Rhode Island. Most labs accept major credit or debit cards, or cash. Do not show or use your insurance card, and do not fill out any forms at the lab. If you're asked to pay a different amount than we told you, show the negotiated rate at the bottom of your lab order, and if there's any problem, call us at (866) 873-0879.
How does the sample collection work?
A lab technician will take a blood draw and/or hand you a cup for a urine sample, depending on your tests. Blood draws are conducted with the door open per each lab's policy, a common practice that doesn't violate any medical privacy or HIPAA regulations. For urine samples you'll be escorted to a restroom and left in privacy.
Will anyone know why I'm there?
No. Our partner labs screen for a wide variety of conditions. No one in the waiting room will know why you're there. Your privacy is important to us, and we take it seriously.
Why is the lab asking for my ID?
Only to verify they're testing the correct person. Do not show your insurance card. That can create billing confusion.
What if I feel my privacy was compromised?
Call a Care Advisor immediately at (866) 873-0879.
…I'm not in the lab's computer system?
We process Quest Diagnostics orders into their system when you place your order. If the lab can't find it, confirm the lab's fax number with us and we'll fax the order in while you wait. Just give us a call.
…I'm asked to fill out additional paperwork?
Don't fill out any paperwork. It isn't required. If you're asked to, call a Care Advisor at (866) 873-0879.
Still have a question?
Call a Care Advisor at (866) 873-0879, Monday–Friday, 8AM–6PM CST. No judgment, just answers.
