Your test center visit, answered.
Everything to know before, during, and after your visit. Can’t find it here? A Care Advisor is one call away.
Your visit in four steps
Pick your test and your test center. A licensed physician authorizes the lab order; we send it electronically to the test center in 2–3 minutes. Nothing to print, nothing to bring.
›Go whenever the test center is open. Most visits take 10 to 15 minutes, five if it's not busy.
›Give your first name, last name and date of birth, exactly as you entered them when you ordered. Say you're there for lab work. That's it: no ID, no insurance card, no paperwork.
›Blood and/or urine, depending on your tests. Then you're done. Results post to your secure online account, usually in 1–2 business days.
How do I find my test center?
Use Find a Test Center when you order, or call us. There are over 4,500 testing centers nationwide in 48 states, including New York; choose whichever is most convenient. You can change your test center any time before your visit by calling (866) 873-0879.
Do I need an appointment?
No. Walk in whenever the test center is open. Appointments aren't needed, though some locations let you book one if you'd rather not wait; it's best to arrive at least 30 minutes before closing.
What should I bring?
Nothing. Your lab order is already at the test center. Just walk in and sign in with your name and date of birth. (The one exception is legal / chain-of-custody DNA testing, which requires valid identification so the result is court-admissible; those pages say so.)
Do I need to fast? Should I drink water?
None of our STD tests require fasting. Some wellness panels do; your test's page says so and tells you how long. Drink water and eat if you're hungry unless your test says otherwise; being hydrated makes a blood draw easier and helps if a urine sample is needed.
Can I switch to a different test center?
Yes. Call (866) 873-0879 and we'll move your order.
What do I say at the desk?
Sign in and say you're there for lab work. You never need to explain which tests you're taking. Many test centers keep separate sign-in sheets for drug testing and for everything else.
What will they confirm?
Your name and date of birth. They must match what you gave us when you ordered; a mismatch can delay results.
Will I pay anything at the test center?
No. Test centers don't accept payment; you pay securely here, and the price you paid is the whole price. No draw fees, no physician fees, no surprise bills. Don't show an insurance card and don't fill out any forms. If anyone asks you to pay, call us from the lobby at (866) 873-0879.
How does the sample collection work?
A technician takes a small blood draw and/or hands you a cup for a urine sample. For urine you're shown to a private restroom. Blood draws are done the same way as at any lab; there's no exam and nobody asks why you're there.
Will anyone know why I'm there?
No. Test centers run many kinds of tests, so you're simply another routine visit. Nothing is billed to insurance, nothing is mailed, and your card statement says RSC Health.
Why would the test center ask for my ID?
For a standard blood or urine test they shouldn't; they find your order by name and date of birth. If a location asks, you can show one or call us and we'll sort it out. Never show an insurance card.
What if I feel my privacy was compromised?
Call a Care Advisor immediately at (866) 873-0879.
…the test center can't find my order?
Call us from the lobby at (866) 873-0879. Your order was sent electronically when you purchased; we'll confirm it with the test center while you wait.
…I'm asked to fill out paperwork?
You don't need to. If you're asked, call a Care Advisor.
…my result is positive?
A Care Advisor calls you, walks you through what it means, and arranges a physician consultation.
Still have a question?
Call a Care Advisor at (866) 873-0879, 6 a.m. to 8 p.m. Central, seven days a week. No judgment, just answers.
