Terms Of Service

By checking “I agree,” you are accepting and agreeing to be bound by the following: (1) the Informed Consent below; (2) RSC Health’s Terms and Conditions; and (3) our HIPAA Notice of Privacy Practices. Copies are available on our website, RSCHealth.com. If you do not check “I agree,” we cannot offer or provide any RSC Health services to you.

Informed Consent

Effective date: January 1, 2021

I, as the individual (or his or her legal representative) receiving services, agree to receive the services provided by RSC Health, PA (“we,” “us,” or “RSC Health”) or its business services provider, LCDC LLC. I agree that the services may include health care provider education sessions, physician consultations via telemedicine (“Consults”), customer support or counseling, and other related services provided by RSC Health via telemedicine, such as ordering laboratory tests (“Tests”) — including, without limitation, physician oversight for the ordering of Tests — the results of those Tests (the “Results”), and any other related services provided by RSC Health directly or through its business services provider, LCDC LLC (together, the “Services”).

I acknowledge and agree to the following:

• I have read, understood, and had the opportunity to ask questions about the information provided about RSC Health’s Services.
• By signing up for testing, you agree to receive text messages (e.g. payment reminders, testing location information, and updates to your account if needed) from RSC Health at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply.
• My medical history is correct to the best of my knowledge. I will not hold RSC Health, its business associates, its business services provider, or its physicians, nurse practitioners, or employees responsible for any errors or omissions that I may have made in providing such information.
• “Health Care Providers” means RSC Health, its physicians, nurse practitioners, and employees.
• I authorize RSC Health and its affiliates, and third-party business services provider LCDC LLC, the owner and operator of RapidSTDtesting.com, RSChealth.com, MedProMedicaltesting.com, and affiliates (“RSC Health’s Care Coordination Team”), business associates, professional corporations, Health Care Providers, staff, and agents to view and use my health information, including any Test Results, in furtherance of its healthcare operations.
• Only RSC Health physicians diagnose conditions, disease, or illness.
• If I receive an abnormal Result on a Test, I understand that a member of RSC Health’s Care Coordination Team will attempt to call me to review the Results, offer education, and explain the next steps I should take. RSC Health’s Care Coordination Team may leave me a voice message at my designated telephone number. I also understand that if I am not able to be reached, RSC Health’s Care Coordination Team will mail a follow-up letter to my designated address (the letter will not include my Test Results). If I receive an abnormal Result and have not connected with RSC Health’s Care Coordination Team, I understand that I should not delay following up with my personal physician.
• I understand that after receiving my Results for an STD Test, including HIV, I will have the opportunity for a telemedicine Consult. I understand that after receiving my Results for non-STD Tests, I will have the opportunity for either an education session with a member of RSC Health’s Care Coordination Team, a Health Care Provider, or a telemedicine Consult with an RSC Health physician, as appropriate under applicable law. If my Results show that I have Chlamydia, Gonorrhea, Herpes Simplex 2, or Trichomoniasis (the “Treatment Conditions”), the physician may be able to prescribe medication during the Consult, if appropriate. I understand that if my Results show that I have one of the Treatment Conditions, it is important to schedule a Consult as soon as possible or obtain other treatment.
• I certify that throughout the duration of my Consult I will be physically present in the state of residence I provided or other state of which I have notified RSC Health.
• RSC Health’s Health Care Providers are responsible for sharing information regarding any Consults and forwarding any Results to my primary care or other personal physician within 72 hours after providing such Consults or receiving such Results. I am responsible for initiating follow-up care with my physician. I will let RSC Health’s Care Coordination Team know of my desire to have my information forwarded to my primary care or other personal physician, and I will fill out the required release form.
• I will not make medical decisions without consulting a healthcare provider, or disregard medical advice from my health care provider, or delay seeking such advice based on information I receive as a result of my Consult.
• If I receive an abnormal Result on certain STD Tests, my name and Result will be disclosed to my state health agency in accordance with applicable law.
• If I receive an abnormal result on an STD Test, it is important that I notify my sexual and needle-sharing partners and follow up with my personal physician to receive treatment.
• I understand that RSC Health Consults are delivered by physicians who are not in the same physical location as I am, using electronic communications, information technology, or other means, including the electronic transmission of personal health information, and that they may not have the opportunity to perform an in-person examination of me. I also understand that a physician will determine whether or not treatment is appropriate for me, based on information I provided.
• For Consults, the scope of Services will be at the sole discretion of the physician treating me, with no guarantee of diagnosis, treatment, or prescription, and the standard of care will be the same as it would be if I were receiving such services in person. The physician will determine whether or not the condition being diagnosed and/or treated is appropriate for a telemedicine encounter.
• I have the right to withdraw my consent to use telemedicine in the course of my care at any time by contacting RSC Health’s Care Coordination Team at 1 (866) 873-0879 or support@rschealth.com.
• Any video feed from the Consult will not be retained or recorded by RSC Health.
• My health and wellness information pertaining to telemedicine services is governed by RSC Health’s Notice of Privacy Practices.
• I may need to see a health care provider in person for diagnosis, treatment, and care.
• There are potential risks associated with the use of technology that are beyond RSC Health’s and any health care provider’s control, including disruptions, loss of data, and technical difficulties.
• There are alternative services available to me if I experience medical symptoms that require immediate attention, such as visiting a primary care provider, an emergency room, or an urgent care facility; however, I voluntarily choose to proceed with RSC Health’s Services at this time.
• I have been provided with notice of how I may file a complaint with the Missouri Medical Board relating to the provision of telemedicine services by RSC Health Health Care Providers. I understand that I may contact the Missouri Medical Board electronically by submitting an online complaint form at health.mo.gov/safety/healthservregs/complaints.php, print a copy of the complaint form and mail it in, or call the complaint hotline at 1-800-392-0210.

Terms and Conditions

Effective date: January 1, 2021

I understand that if I have any questions before or after my Test, I can contact RSC Health’s Care Coordination Team by calling 1 (866) 873-0879 or emailing support@rschealth.com. I authorize RSC Health to use the email address and phone number I provided in connection with my account and to contact me in connection with my Consult, including follow-up after the Consult. I am responsible for contacting RSC Health’s Care Coordination Team by calling 1 (866) 873-0879 or emailing support@rschealth.com to notify them of any changes to my mailing address, email address, phone number, medical history, or other information that I provided in connection with the Services. I have read this Informed Consent carefully, and all my questions were answered to my satisfaction. I hereby consent to receive Services from RSC Health pursuant to the terms, conditions, standards, and requirements set forth herein.

Your Privacy

Your privacy and the security of your health information are at the top of our priority list. Your personal information is protected under the Health Insurance Portability and Accountability Act (HIPAA). What information we collect, how we collect and use it, and who we may share it with are described in full in our Privacy Policy and our HIPAA Notice of Privacy Practices — we encourage you to read both.

All test results are reviewed by our partner physicians before being released for your review. We are required by law to report positive test results for communicable diseases; in those cases we report only the minimum amount of information required by law to your local state department of health. We will never report any personal information or test results to your health insurance company or any other individuals or entities without your consent.

Disclaimer

The results issued to you by RSC Health are strictly for informational purposes. Our certified and trained counselors are not all doctors and do not diagnose or treat medical conditions or give medical advice. Getting tested through RSC Health does not replace the care of a medical practitioner or counselor. RSC Health is not responsible for any form of treatment or health care. RSC Health is responsible only for preserving the level of privacy and service described in our Privacy Policy and these Terms of Service.

Cancellation, Rescheduling & Refunds

Cancellation: we charge 25% of the purchase price as a cancellation fee if cancellation is requested within 21 days of purchase. All requests for cancellation after 21 days will be given a credit for future testing.

Rescheduling: testing may be rescheduled up to 30 days after initial setup without incurring any additional fees.

Refunds: refunds are handled on a case-by-case basis — we realize that exceptional circumstances can take place with regard to the character of the tests we provide. For full details, see our Cancellation & Refund Policy.

Contact Information

Questions about these Terms of Service should be sent to us at support@rschealth.com.